Luro Grove Return Policy

1. Our Freshness Guarantee

At Luro Grove, we take great pride in the quality of our Home-grown produce. Every fruit box is hand-inspected and packed with care in our Miami grove before it begins its journey to you.

2. Shipping Policy

• Carrier: We ship via USPS Priority Mail (1–3 business days).

• Restrictions: Due to agricultural regulations, we cannot ship mangos to Arizona or California. Orders to these states will be cancelled.

• Tracking: You will receive a tracking number via email once your order is packed. Please monitor this closely as tropical fruit is sensitive to heat.

3. Order Cancellations

Because our fruit is harvested specifically for your order, we have a strict cancellation window. You may cancel your order for a full refund any time before Sunday at 11:59 PM EST. Once our harvest and packing process begins on Monday morning, we are unable to cancel orders or issue refunds. To cancel, please email lurogrove@gmail.com with your order number before the Sunday deadline.

4. Returns & Exchanges

Due to the perishable nature of our fresh tropical fruits, we do not accept returns or exchanges. Once a fruit box has left our facility, food safety regulations prevent us from restocking or reselling these items.

5. Damaged or Delayed Shipments

While we use professional-grade packaging to protect your order, we understand that transit can occasionally be rough.

• Report Damage Immediately: If your order arrives damaged, you must contact us at lurogrove@gmail.com within 24 hours of delivery.

• Required Documentation: Please include your order number and clear photos of the damaged fruit and the exterior of the shipping box.

• Case-by-Case Review: We review every damage report individually. Depending on the situation, we may offer a partial store credit, a replacement in the next harvest cycle, or a partial refund. Please note that shipping fees are non-refundable.

6. Customer Responsibility

• Address Accuracy: Please double-check your shipping address. Luro Grove is not responsible for spoiled fruit due to incorrect addresses or "undeliverable" status provided by the customer.

• Timely Unpacking: Tropical fruits are sensitive to temperature. We highly recommend being present for delivery and unpacking your items immediately to ensure peak freshness and quality.